FAQs
Q
Does Vortex provide reference designs and evaluation boards?
A
Yes. Vortex provides comprehensive reference designs (including schematics, BOM, and layout files) and evaluation boards (EVBs) for most of our products. EVBs can be purchased or, in some cases, loaned to qualified customers for evaluation purposes. Please contact Sales or FAE for availability.
Q
What is the typical lead time for sample delivery?
A
Please confirm with your sales representative when placing your request.
Q
What is Vortex's sample support policy?
A
Vortex provides free sample support for qualified customers during the project evaluation and design-in phase. Sample quantities are subject to product type and project scale. For mass production orders, sample fees may be waived upon negotiation.
Q
How can I apply for sample chips?
A
You can apply for samples through the following channels:
1. Contact your local Vortex Sales representative;
2. Submit a sample request via our official website (www.vortex-semi.com) sample application form;
3. Send an email to sales@vortex-semi.com.com with your project details and requirements.
1. Contact your local Vortex Sales representative;
2. Submit a sample request via our official website (www.vortex-semi.com) sample application form;
3. Send an email to sales@vortex-semi.com.com with your project details and requirements.
Q
Where can I obtain detailed technical documents (Datasheet, Reference Design, etc.)?
A
You can obtain technical documents in the following 3 ways:
1. Contact your Vortex Sales representative;
2. Contact your Vortex FAE for direct support;
3. Send an email to sales@vortex-semi.com for assistance.
Note: Some documents require a valid NDA (Non-Disclosure Agreement) to be signed prior to release.
1. Contact your Vortex Sales representative;
2. Contact your Vortex FAE for direct support;
3. Send an email to sales@vortex-semi.com for assistance.
Note: Some documents require a valid NDA (Non-Disclosure Agreement) to be signed prior to release.
Q
Does Vortex support product customization (firmware, parameters, package)?
A
Yes. Vortex offers customization services including but not limited to: firmware programming (for MCU-based products such as NU1520), parameter trimming (e.g., charging voltage/current limits), and special marking/packaging options. Customization requests are subject to minimum order quantity (MOQ) and NRE (Non-Recurring Engineering) fees. Please contact Sales or FAE for detailed discussion.
Q
How can I get in touch with Vortex for technical support or business inquiries?
A
You can reach us through the following channels:
- Sales & Product Inquiries: sales@vortex-semi.com
For sample application, quotation, order placement, and general product information.
- Public Relations & Media: pr@vortex-semi.com
For press releases, media cooperation, marketing events, and brand promotion.
- Human Resources: hr@vortex-semi.com
For job applications, recruitment inquiries, and talent partnership.
- Investor Relations: ir@vortex-semi.com
For financial information, shareholder communications, and investment-related matters.
- Legal & Compliance: legal@vortex-semi.com
For legal matters, compliance issues, privacy policies, and contractual agreements.
- Official Website: www.vortex-semi.com
- Sales & Product Inquiries: sales@vortex-semi.com
For sample application, quotation, order placement, and general product information.
- Public Relations & Media: pr@vortex-semi.com
For press releases, media cooperation, marketing events, and brand promotion.
- Human Resources: hr@vortex-semi.com
For job applications, recruitment inquiries, and talent partnership.
- Investor Relations: ir@vortex-semi.com
For financial information, shareholder communications, and investment-related matters.
- Legal & Compliance: legal@vortex-semi.com
For legal matters, compliance issues, privacy policies, and contractual agreements.
- Official Website: www.vortex-semi.com